Cegeka Careers Language Why Cegeka Back
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions Back
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

RegulatoryCompliance_Visuals_Navigation (1)

Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Testing_Visuals_IconNavigation (1)

Testing Solutions

Experts in testing, program development, automation, training, and certification.

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

website_navigation_dms_cegeka_uk

Disclosure Management System

Transformation and implementation of our information disclosure product

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services Back
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

AgileCoaching_Blog_The applicability of Agile and Scrum

Agile and DevOps Services

Your guide on your journey towards sustainable value delivery

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries Back
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

Website_Navigation_Finance_and_Insurance-1

Finance & Insurance

Take a major step towards cloud computing to increase effectiveness through the use of AI and big data.

Industries_Federal_Social_Government_Headervisual_General_1000x800px

Federal & Social Government

Embrace digitalization and harness the power of data to make citizens' lives easier, work smarter and boost efficiency.

Website_Navigation_Telecom_UK

Telecom

Unlock the potential of 5G and IoT to deliver faster, smarter, and more reliable services.

Insights Back
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy
Back
Select language

English - United Kingdom

Corporate (English)

Austria (German)

Belgium (Dutch)

Belgium (French)

Denmark (English)

Germany (German)

Greece (Greek)

Italy (Italian)

Romania (English)

Sweden (English)

The Netherlands (Dutch)

United Kingdom (English)

Let’s get in touch
Cegeka Why Cegeka
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

RegulatoryCompliance_Visuals_Navigation (1)

Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Testing_Visuals_IconNavigation (1)

Testing Solutions

Experts in testing, program development, automation, training, and certification.

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

website_navigation_dms_cegeka_uk

Disclosure Management System

Transformation and implementation of our information disclosure product

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

AgileCoaching_Blog_The applicability of Agile and Scrum

Agile and DevOps Services

Your guide on your journey towards sustainable value delivery

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

Website_Navigation_Finance_and_Insurance-1

Finance & Insurance

Take a major step towards cloud computing to increase effectiveness through the use of AI and big data.

Industries_Federal_Social_Government_Headervisual_General_1000x800px

Federal & Social Government

Embrace digitalization and harness the power of data to make citizens' lives easier, work smarter and boost efficiency.

Website_Navigation_Telecom_UK

Telecom

Unlock the potential of 5G and IoT to deliver faster, smarter, and more reliable services.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy
Corporate (English) Austria (German) Belgium (Dutch) Belgium (French) Denmark (English) Germany (German) Greece (Greek) Italy (Italian) Romania (English) Sweden (English) The Netherlands (Dutch) United Kingdom (English) Careers Let’s get in touch

Customer Testimonial - KPN

Each solution needs its own configuration, so you can't program everything manually

Key challenges

Placeholder

Implementation of telecom-specific order management platform

Placeholder

Phasing out transition architectures

Placeholder

Adoption of new industry standards

Placeholder

Improvement of work processes

Placeholder

High degree of automation

Results

Placeholder

More efficient operations thanks to smart automation

Placeholder

Better customer experience

Placeholder

Shorter delivery times for KPN products

Placeholder

New insights through one unified platform

ServiceNow - thanks in part to input from KPN - has developed the brand new system Telecom Service Management. This offers telecom providers one unified order management platform for all telecom services, partners and customers. Cegeka designed the TSM implementation plan for KPN, plays a major role in that implementation and remains active in maintenance and further development.

Countless services, unworkable amount of scenarios

With Smart Combinations, business KPN customers have a variety of integrated services at their disposal. These include network, security, the digital workplace and cloud communications. What makes it complex? KPN delivers more and more services and therefore has to collaborate with a fast-growing number of parties, with great interdependence between all those services.

Daan Vos, solution architect at Cegeka: "Every solution, for example, needs its own configuration, which gives you so many scenarios that you can't program everything manually. Previously, KPN used the ServiceNow Order Management module for Customer Service Management. With this non-branch-specific solution, it took KPN and Cegeka an incredible amount of time to develop and configure everything properly. So KPN was eagerly looking forward to a smart telecom-specific order management platform that brings all services together."

End-to-end automation and streamlining

Not only KPN, but all major telecom providers worldwide were struggling with this problem. That's why ServiceNow - in collaboration with several major providers, including KPN - developed the Telecom Service Management (TSM) solution. This system provides one unified platform for all telecom services, partners and customers. TSM automates and streamlines the order management process end-to-end for both new orders, change orders and customer service terminations.

The platform was developed with telecom providers, but now proves to be suitable for other industries offering digital services as well. ServiceNow has therefore renamed the product Order Management for Telecom, Media & Technology. The platform contains all kinds of industry-specific functionalities; at the same time, there are plenty of opportunities for providers to develop customizations.

Vos: "TSM essentially translates what KPN sells into what it delivers. Thanks to the automated, catalog-driven workflow, everything gets to the right party at the right time. As a result, the software package tackles all the complex challenges KPN was facing."

Close cooperation KPN, Cegeka, ServiceNow and other partners 

Immediately after the release, the provider decided to implement TSM. Vos already has almost five years of experience with ServiceNow solutions within KPN. So he knows exactly which order management issues the company is struggling with and where it wants to go. KPN therefore asked the solution architect to design the implementation and migration proposal.

The development team consists of twenty professionals: ten from Cegeka, seven from KPN and three from other partners. KPN is the owner. Cegeka plays a major role in the implementation and migration to TSM - and later also in the maintenance and further development of the platform. Vos has the lead within the project and represents KPN at the Product Advisory Council of ServiceNow.

Vos: "We work very closely with KPN and the other partners; we sit in the provider's office every week. We also have a pretty intensive relationship with ServiceNow. This is reciprocal: on the one hand, KPN buys the product, on the other hand it is a strategic partner of ServiceNow and provides suggestions and wishes to improve the platform."

“No one can win on their own," Pele said. 'For us the same applies: the cooperation with Cegeka was crucial to achieve our goal”

Marco Damen, Product Owner ServiceNow at KPN

Adding products quickly

The first part of the solution is live: all flagship products are now being implemented one by one on the order management platform. It will still take years to onboard all Smart Combinations products, although brand new KPN product portfolios that are currently under development will be added already in 2023.

Vos: "The platform itself has a generic architecture with, for example, one catalog and one integration with the sales system. But each new product still requires some manual configuration work. Fortunately, by using reusable software building blocks, we can add products relatively quickly."

From efficiency and better customer experience to a single source of truth

The first products have only just gone live. One great result is already in: the transfer of orders from the sales system to ServiceNow has been reduced from an average of three days to a few seconds thanks to TSM's full automation.

Other than that, we cannot yet present business results supported by figures. However, given current performance, KPN's new order management platform is almost certainly going to provide:

  • Employees working more efficiently and making fewer mistakes thanks to smart automation.
  • Shorter product delivery times.
  • An optimized customer experience through faster response times, among other things.
  • Better time-to-market for new products within the portfolio.
  • Fewer orders falling out in the transfer from sales to delivery.
  • One source of truth: as all services are provided from a single unified platform.
  • New insights as more central, unified and up-to-date data is available.
  • Decommissioning of old, homegrown solutions.

Care to share?

Placeholder

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us

Discover more

Solutions

Services

Industries

Careers

About Cegeka

Cegeka & Society

About us

Why Cegeka

Annual Report

Let's get in touch

Contact us
Privacy Cookies Terms & Conditions Boilerplate © Cegeka x-twitter

Privacy

Cookies

Terms & Conditions

Boilerplate

© Cegeka