Develop your organization's true potential: the full report

The older Dynamics CRM platform split into three applications when it transitioned to Dynamics 365: Dynamics Sales, Customer Insights and Customer Service. This way, each employee can work with a tool tailored to their role.

With Dynamics 365 Sales, your organization gets a comprehensive picture of your customers combined with in-depth insights. By proactively responding to your customers’ needs, you can create even greater customer value and go above and beyond their expectations.

Dynamics 365 Customer Insights goes beyond the ordinary marketing tool. Search and nurture potential customers by taking your marketing efforts to the next level: automate your marketing processes, launch e-mail campaigns, create web forms or other targeted content to spearhead your lead generation.

Customers want fast, personal and relevant answers on every available channel. Dynamics 365 Customer Service gives you the tools you need to exceed customer expectations.

The modern version of Dynamics AX, Dynamics 365 Finance allows you to automate your organization’s financial processes and modernize your business operations. Build a solid base for forecasting, closing and budgeting, and keep track of your corporate finances at any time.

With Microsoft Dynamics 365 Supply Chain Management, you can consistently deliver products on time, optimize resource planning, adapt to changing business models, and help ensure business continuity while staying profitable.

With Dynamics 365 Project Operations, you can deliver projects on time and on budget. Prioritize sales opportunities on a project-by-project basis with built-in intelligence and plan for successful outcomes. 

With Dynamics 365 Field Service, your organization can be of better service to your customers through proactive maintenance and predictive scheduling. With built-in intelligence, you are able to reduce operating costs, deliver positive on-site experiences and resolve issues before they even happen.

Most businesses contend with complicated sales processes, particularly since the rise of e-commerce. It’s important to have a comprehensive picture of your business, so you can keep up with trends and the never-ending changes in buying behavior.

By bringing together digital, store and back-office processes with Dynamics 365 Commerce, you can create a more personal connection with your customer and improve their shopping experiences, all the while making your employees more productive.

Hiring the right person can be a challenge. How do you find the right future employee? Which channels are you targeting? Can you trust someone just by taking their word for it?

Dynamics 365 Human Resources streamlines your company’s HR processes. Through seamless onboarding, you’ll bring in the right people, engage them, and let them develop their talent.

Dynamics 365 Business Central bundles all the capabilities of Dynamics NAV – and then some. It combines ERP and financial software with, among others, Dynamics CRM, workflow tools (to demolish the walls between ERP and CRM solutions) and a tool to develop your own mobile applications without too complex code. And all that on one central cloud platform.