Do you have people management experience within IT Infrastructure ? Do you enjoy supporting people in their professional growth?

You will lead a team of service delivery managers in Belgium/Romania/Greece (+/- 40), ensuring a stimulating and collaborative work environment.
You are responsible for the daily coordination of the team: resource planning (forecasting, staffing, allocation), meeting deadlines, overseeing the general operating principles etc. within the general policies, achieving the departmental objectives, ...
You are responsible for the coaching, evaluation and performance interviews.
You attach great importance to the development and optimal functioning of the team.
You act as a sparring partner and mentor for the service delivery management team, stimulating their professional growth and supporting them in realizing their potential.
You are the one who ensures that your team correctly monitors the service delivery to customers and adjusts where necessary.
You help ensure customer satisfaction and act as an escalation point when necessary.
You lead the emergency response team in case of global incidents.
You create a budget for the team and follow it closely.
You analyze existing processes within your department and initiate improvement and renewal projects.
You communicate fluently and effectively with both internal/external stakeholders at all levels of an organization to manage needs and expectations.

What you need to succeed:

We are looking for someone with strong leadership skills and the ability to inspire, motivate and coach a team.
You have at least 5-10 years of people-management experience in IT (service management or IT infrastructure projects).
You have excellent communication and collaboration skills.
You are result-oriented with a proactive attitude and can work under pressure in a dynamic environment. Experience with crisis management is a plus.
Your social skills, flexibility and commitment enable you to gain the trust of the team and customers.
You know how to use available resources optimally.
You have strong financial insight and experience in actively managing financial results.
You are able to process large amounts of information quickly and draw the right conclusions.
You can oversee and understand the bigger picture.
You are fluent in Dutch, English and French.
You feel at home in Cegeka's result-oriented, no-nonsense approach.
You mainly work from our office in Hasselt in combination with working from home.
You are willing to travel regularly to customers and occasionally internationally.

What are we offering:

We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential.
You start with a Top Employer.
Cegeka proves year after year in the Whitelane Research that we are a reliable and leading partner in the field of IT services, with in 2024 a first place for Security Services, a 2nd place in Network & Connectivity and a 3rd place for Workplace Services/Application Services.
A market-based wage supplemented with fringe benefits. An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan.

Flexible working hours and a nice work/life balance.
A top team: in which new fresh ideas and initiatives are always welcome! Team events, monthly happy hours and an increasingly legendary company party are also part of this Continuous learning: knowledge sharing meetings, participation in conferences and external training. Knowledge sharing and learning are key! Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.