ESM consultant Servicenow

At customer site, Diegem
ITSM/ESM Tooling & Process Consultancy
Professional
#LI-RB1

To strengthen our Service Management Solutions team, Cegeka is looking for a Servicenow Consultant to implement and integrate Servicenow at our customers. At Cegeka, we combine hands-on experience with partnerships like ServiceNow, Atlassian, Omninet, Topdesk and Gamingworks to deliver tailored solutions. Our Service Management  approach focuses on value co-creation through collaboration and continuous improvement, helping organizations align their processes, value streams, and workflows via integration and automation. Are you ready to join a dynamic team passionate about Service Management?

  • Collaborate with customers across Belgium to accelerate digital transformation and improve business processes.
  • Play a key role in the delivery chain by designing tailored Servicenow solutions and automating workflows.
  • Assess client needs, suggest improvements, configure Servicenow products, and provide training/documentation.

What you need to succeed:

  • Passion for technology and process consultancy.
  • Problem-solving mindset and a hands-on attitude.
  • Degree and experience in IT, with 3+ years working with Servicenow Service Management modules (e.g., ITSM, ITOM, HRSD).
  • Knowledge of ITIL frameworks and experience with scripting (e.g., JavaScript, Python).
  • Strong communication skills and ability to adapt to business and technical users.
  • Certified Implementation Specialist – ITSM required; Atlassian, Omnitracker, Todesk or other tools are a plus.
  • Fluent in English and Dutch or French.

What are we offering:

  • Work for a Top Employer with flexible hours and a strong work/life balance.
  • Competitive salary, company car, and numerous benefits.
  • Continuously expand your knowledge through internal/external training and mentorship from senior colleagues.
  • Clear growth paths aligned with your interests and ambitions.
  • A focus on sustainability, diversity, and innovation.

Benefits

Market-compliant salary with additional benefits: electric car or mobility budget, meal and eco-vouchers, insurance, mobile phone subscription, expense allowance, laptop, Flex Reward Plan.

Market-compliant salary

Continuous learning through innovation centers, reading groups, knowledge sharing, hackathons, conferences, and external training.

Continuous development

Flexible working hours and good work/life balance.

Work/life balance

Growth opportunities: horizontal and vertical career paths.

Growth opportunities

Hybrid working: combining office work with working from home.

Hybrid working

Personal guidance by people managers, coaches, and sparring partners.

Personal guidance

Sustainability: CO2 neutrality, environmentally friendly data center, positive environmental impact, inclusive and diverse work environment.

Diversity and inclusion

Cegeka has the Top Employer certificate.

Top Employer

Top team with space for new ideas, team events, happy hours, and company parties.

Space for new ideas

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!


We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

1. Apply

If the role is interesting apply, or get in touch with the dedicated recruiter for more details.

2. Assessment

Our Recruitment team will take a look at your application and let you know the next steps.

3. Meet us

Within two steps we will meet and we can discover together if we are a match on both sides.

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Rocco Bertels

rocco.bertels@cegeka.com