Service Management Solutions

We believe in co-creation and connectivity and work closely with our clients to understand the value streams within their organization. By providing guidance and building strong solutions within their specific context and environments, we ensure that we facilitate and support a connected, value-driven organization.

540X400_0048_2411-HR_Jo_Herroelen_photo-31

Service management is a core competency

Our approach to Service Management focuses on the co-creation of value. We help organizations support their business by providing the right tools for data-driven decision-making. This leads to increased employee confidence, a better user experience, and greater customer satisfaction. Additionally, it enhances operational productivity and service stability. We see Enterprise Service Management as a core competency that organizations must master to achieve their goals.

View all jobs in Service Management Solutions

Through collaboration and continuous improvement, we support organizations in harmonizing and aligning their processes, practices, value streams, and flows. We achieve this through the integration and automation of processes and workflows.

Jo Herroelen, Unit Manager Service Management Solutions

Customized IT Service Management

In Cegeka's IT Service Management Competence Centre, we bring together our hands-on experience and build on our partnerships with various vendors such as ServiceNow, Atlassian, Omninet, and Gamingworks. We go beyond merely implementing tools or following theoretical process approaches. Instead, we work closely with our clients to deliver tailored solutions that meet their specific needs.