Prioritizing investments in 2025: Building the foundation of a modern workplace

Figure 1: The digital workplace: enablement & empowerment  

As AI-infused tools, automation, and a growing focus on digital employee experience (DEX) and well-being reshape the workplace, organizations must rethink their approach to empowerment. Implementing new technologies is not enough, successful adoption is key to unlocking their full potential. Without a clear strategy for adoption and change management, even the most advanced workplace solutions may fail to deliver meaningful impact. To stay ahead, organizations must build a digital workplace that is not only secure and scalable but also optimized for AI-driven productivity and employee empowerment. 

In this blog article, we will explore the essential foundations of a modern digital workplace, highlighting key investment areas and strategic priorities for 2025. To learn more about driving business value through empowerment and effectively involving stakeholders in digital workplace initiatives, check out our blog ‘’Building the business case: How IT can involve business stakeholders in shaping the digital workplace’’.  

Laying the foundation: Security, flexibility, and collaboration 

To build a modern digital workplace, organizations must establish a strong foundation that supports security, flexibility, and seamless collaboration. According to us, the modern workplace in 2025 consists of: 

Modern devices and operating system 

This begins with adopting modern devices and operating systems, such as Windows 11, which offer enhanced security and compatibility. Migrating from older systems like Windows 10 is crucial, as updates for older versions are discontinued, and security vulnerabilities may emerge. Additionally, leveraging Azure Virtual Desktop (AVD) allows for a scalable, secure, and flexible workspace. With a secure and modern operating system in place, the next step is to ensure that employees have access to the right applications. 

Cloud-based applications 

A key element of this foundation is the use of modern cloud-based applications, with Microsoft 365 serving as the backbone for productivity. These applications not only support collaboration but also enable the integration of AI-driven tools and automation, providing employees with the tools to work smarter and more efficiently. While cloud-based applications enhance productivity, they also introduce new security challenges. Organizations must implement robust security measures to protect data, manage identities, and ensure compliance across their digital workplace 

Advanced security tooling 

Security remains paramount in any digital workplace. A robust security foundation includes comprehensive endpoint management, identity management, and a strong focus on data and application security. These security measures are essential not only for safeguarding the organization’s assets but also for enabling the effective deployment of AI-tools and automation processes. A strong security framework provides the foundation for safe and efficient collaboration. 

Collaborative & IT Service Management (ITSM)-tooling 

Lastly, organizations must embrace collaborative tools that foster teamwork and drive productivity, both in the office and remotely. These tools play a central role in enhancing the digital employee experience (DEX), ensuring employees are connected, engaged, and empowered. Additionally, implementing ITSM-tools for service desk management forms the foundation for improving DEX and supporting employee well-being, ensuring smooth IT operations and quick resolution of issues. 

Prioritizing investments: Where to focus in 2025 

With limited budgets and increasing demands, organizations must prioritize investments that deliver the highest impact on security, productivity, and employee experience. Key considerations include: 

• Assessing digital workplace maturity – Conduct an evaluation to identify gaps in infrastructure, security, and collaboration tools. 
• Balancing quick wins with long-term strategies – Focus on investments that drive immediate value (e.g., DEX-improving initatives, AI-powered automation) while building a roadmap for future improvements. 
• Aligning investments with business priorities – Ensure IT investments directly support key business objectives, such as operational efficiency, revenue growth, and sustainability. 

Conclusion 

A modern workplace is more than just technology—it’s a strategic enabler of business success. To build a future-ready environment, organizations must assess their digital workplace maturity, prioritize investments based on business objectives, and work closely with business stakeholders to ensure alignment. By focusing on foundational investments in security, collaboration, and AI-driven automation, organizations can create a workplace that enhances employee experience, productivity, and innovation. 

Would you like to assess your digital workplace maturity and define your roadmap for 2025? Get in touch to explore how your organization can take the next step.