Scaling New Heights: from European to Global Delivery

Tom, Cegeka’s Delivery Center has seen impressive growth recently. Can you walk us through some key
highlights?

Absolutely. We’ve had a strong base in Romania since 2010 and our team there has grown to a significant 900+ employees. To expand our talent pool, we strategically established a presence in Moldova in 2021, where we currently have a team of 55. And only last year, we further expanded our footprint by opening a new site in Athens, Greece.

The CTG acquisition is a major step. Which locations and capabilities does it bring?

The acquisition of CTG transforms us from a European to a Global Delivery Center. CTG brings nearshoring facilities in Colombia and offshore operations in India through CTG Americas, which operates as a separate Cegeka brand. Additionally, their expertise fills gaps in our own Delivery Center, offering services like testing, ServiceNow, and Spanish-language ServiceDesk capabilities, to name just three.

"We can now offer a rightshore strategy, allowing customers to choose the optimal resource location: nearshore, offshore, or a hybrid model."

What will change for our customers?

Let me start by stressing what will not change: our pragmatic way of working and ‘In Close Cooperation’ mentality. ‘In Close Cooperation’ is a core value at Cegeka, and we won’t ever compromise on that. However, customers will have more flexibility with shoring options: nearshore, offshore, or a hybrid model. They have more options, and this applies to CTG Americas’ customers as well.

Essentially, we can now offer a true right-shore strategy, allowing our customers to choose the optimal resource location. This also opens doors to new deals where offshore capabilities are essential, something we previously couldn’t offer.

How do you ensure the Global Delivery Center stays aligned?

We achieve this through integration. Our Delivery Center is not siloed; it’s directly integrated into our global business lines. We follow standardized global processes across HR, Finance, Security, Data Privacy, Digital Office and more. Finally, my position on the Cegeka Executive Leadership Team allows me to directly influence strategy decisions.

"Our approach and ‘In Close Cooperation’ mentality remain unchanged."

Looking back, what was your biggest 2023 milestone? And your vision for 2024?

In 2023, we achieved a significant milestone by transforming our Delivery Center from a robust European operation into a multi-country organization with a substantial presence in Greece. Looking ahead to 2024, our vision is to evolve beyond a European organization and establish ourselves as a global leader in right-shoring solutions.