Why AMS should keep you up at night – Solving IT’s biggest challenges

When growth outpaces IT

As businesses expand, IT often struggles to keep pace with growing demands. Applications are frequently developed to meet immediate project needs, with little consideration for scalability or integration. This reactive approach creates fragmented portfolios, where systems lack cohesion and maintenance becomes increasingly challenging.

For example, a customer-facing application designed for 100 users may suddenly need to support 1,000. Without prior planning or budget allocation for upgrades, such an app falters under pressure, leading to performance issues and frustrated users. IT teams scramble to implement temporary fixes, diverting resources from strategic priorities and amplifying operational strain.

This scenario reflects a broader issue: the absence of a unified strategy leaves IT teams addressing urgent problems instead of planning for future demands. Coupled with the expectation of “always-on” applications and rapid technological advancements rendering systems obsolete faster than ever, businesses risk falling into a cycle of perpetual catch-up. 

The growing burden of legacy systems

Legacy systems, built on outdated technologies, pose significant challenges for organizations. Expertise in these aging systems is vanishing as IT professionals retire, leaving businesses dependent on applications that “keep running” but cannot be adapted or updated efficiently.

For instance, a 15-year-old supply chain management system may still function, but when a critical bug arises, resolving it becomes costly and time-consuming. Reliance on specific individuals with deep knowledge of these systems heightens the risk further. If the sole IT specialist familiar with an outdated payroll system leaves, onboarding a replacement could take months, potentially causing payroll errors and undermining employee trust.

These systems also strain resources and reduce ROI. Manual processes often compensate for system limitations, increasing overhead and error rates. Over time, maintaining these systems becomes unsustainable, locking organizations into a costly, reactive cycle.

Budget constraints and architectural complexity

IT budgets are frequently stretched thin, forcing teams to prioritize immediate needs over strategic initiatives. While maintaining the status quo may seem manageable short-term, aging portfolios demand attention, creating inefficiencies and missed opportunities. Meanwhile, competitors investing in modernization gain a decisive edge.

Adding to the complexity, IT environments often comprise diverse technologies and multiple vendors. Managing these requires specialized teams, which can be costly. Many organizations lack the internal resources to present compelling business cases for modernization investments, and without a framework like Service Integration and Management (SIAM), coordination across stakeholders becomes inefficient, leading to delays and miscommunication.

A strategic approach

Managing the complexities of modern applications often requires external expertise. Organizations frequently lack the resources to build cohesive strategies, advocate for investments, or navigate architectural complexity. A skilled partner can provide the support needed to modernize application management while boosting performance. At Cegeka we focus on four key areas to address this challenge: strategic modernization, ensuring continuity, scalable and cost-effective solutions, and clear communication.

1. 1. Strategic modernization 

   Modernizing applications requires a step-by-step approach focused on optimization, modernization, and innovation. By breaking challenges into manageable steps, organizations can keep budgets under control while achieving long-term value.

   Visualization of modernization strategies maps clear pathways for phasing out outdated systems, maintaining or renewing legacy applications, and implementing future-ready solutions, ensuring IT systems align with business goals and support sustainable growth.

   2. Ensuring continuity

   Effective application management tackles root causes that make maintenance burdensome. This proactive approach stabilizes IT systems, ensuring reliability and growth. Flexibility is key, allowing solutions to adapt to changing needs over time.

   Structured outsourcing reduces reliance on “hero” employees, mitigating risks and building resilience. By enabling IT to seamlessly “keep up” with evolving demands, organizations can focus on core activities while maintaining continuity.

   3. Scalable and cost-effective solutions

   In an environment where IT budgets face increasing pressure, scalable resources are critical. Cegeka’s right shoring model combines cost savings with high-quality service by aligning expertise with specific needs.

   Access to experienced professionals ensures compliance with frameworks like DORA and NIS2, providing assurance in meeting regulatory demands. Automation further enhances efficiency, identifying and resolving issues proactively to minimize downtime and reduce costs.

   4. Clear communication 

   Effective IT management demands clear communication, well-defined roles, and precise remits. A lack of a SIAM framework often forces businesses to manage multiple partners and technologies themselves, leading to inefficiencies and delays. Cegeka bridges this gap, ensuring seamless coordination and clear communication across stakeholders.

   By fostering transparency and accountability, organizations ensure smoother collaboration and better outcomes, enabling IT teams to focus on delivering strategic value.

Moving forward with confidence

At Cegeka, we go beyond maintaining systems to create sustainable IT strategies that drive growth and innovation. By rationalizing application portfolios, introducing DevSecOps practices, and aligning IT with evolving business needs, we ensure systems remain agile and ready for the future.

Through close cooperation with internal teams, we address inefficiencies, improve communication, and tackle root causes to unburden IT operations. Whether modernizing legacy systems, ensuring continuity, or optimizing costs, Cegeka transforms application management into a foundation for stability and scalability. Partnering with Cegeka empowers organizations to navigate today’s challenges confidently while building for long-term success.