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Cegeka Why Cegeka
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
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Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

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Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

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About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

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Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

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Explore the added value of cloud adoption for your business

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Ensure GDPR & GxP compliance with our comprehensive solutions.

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Ensuring seamless software, one Test at a time.

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Building the applications to embed growth, innovation and agility

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Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

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Integrating the right digital solutions for your IT project

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Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

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Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

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The arrival of smart electricity grids will allow companies to take care of their own energy management

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Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

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Production chains are becoming intelligent networks with real-time track-and-trace systems.

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Customer Testimonial - Novatech International

Novatech International embraces Microsoft Dynamics 365 CRM - and the future

Business

“If it simply has to work, grab TEC7,” could be the unofficial baseline for what’s undoubtedly Novatech’s most famous product. Since its inception in 1978, the family-owned business has shown a knack for developing innovative-yet-simple, versatile, high-quality solutions that are widely used in the construction, maintenance, and automotive sectors.  
 
Now headed by its second generation, Novatech is active in over 25 countries. And while the company is not the largest player in the field, its agility and proximity to its customers make it stand out from the competition.  

Keeping up with the times

For an innovative company like Novatech, keeping up with changing customer and employee expectations in a rapidly evolving economic environment is non-negotiable. “Our guiding query has always been ‘will this make people’s lives easier?’,” says sales manager Benelux Klaas Jochems. “So, when our sales platform and customer care solution reached end of life, that was our main requirement – to make people’s lives easier.” 

... requires the right technology

 “Our existing ticketing system for customers and employees did not provide the functionalities we needed for that,” adds customer care manager Petra Dupont. “We couldn’t analyze any data or consult the status of projects. And because there was no dashboard, it was difficult to measure progress or identify opportunities for improvement either.” Klaas’s sales team tells a similar story: “There were no data-driven insights into our target audience, so we were essentially driving blind. When you’re trying to keep up with a changing market, that’s less than ideal.”  

Cegeka 3

“Our guiding query has always been ‘will this make people’s lives easier?’”

Solution

In search of a flexible solution

There was one important upside to the challenges Petra and Klaas faced daily: it gave them a very clear idea of what they needed when the old platform became obsolete. Klaas: “I wanted a solution that centralized all customer data and made it instantly accessible for every relevant team. Because that information tends to change fast, the solution had to be flexible and easy to use as well. For those reasons, Microsoft Dynamics 365 CRM was on our radar early on.” 

Technology meets empathy

However, Novatech’s modest IT team did not have the in-house expertise required to implement a CRM solution all by itself. “We began talking to a lot of potential partners,” says Petra. “It quickly became clear to us that the most important requirement, apart from technical expertise, was that they could empathize with our business. When we got in touch with Cegeka, we quickly realized that we were speaking the same language.” 

Cegeka 2

“We wanted a partner that could empathize with our business. When we got in touch with Cegeka, it immediately became clear that we were talking the same language.”

Approach

Getting everyone on the same page

As with any major CRM implementation, the Novatech project came with its fair share of challenges. Klaas: “Because our customer data lacked structure, a lot of preparation was needed before we could switch to the new system. This forced us to really consider what we wanted and required, and to finally solve some long-running issues we had – something we had to do sooner or later anyway.” 

 

Luckily, Klaas and Petra found an excellent partner in Cegeka. Petra: “Throughout the entire project, the Cegeka team was constantly thinking along with us. They were genuinely curious about the way we work and quick to understand the unique sensitivities within the organization. This was also important for user adoption. To be successful, we had to get everyone on the same page.” 

In close cooperation

Jeroen Vanhaute, Solution Architect at Cegeka, reinforces the positive experience: "Right from the start, it was clear to me that we were collaborating with a team of ambitious individuals who were perfectly aligned with a shared, long-term vision. Their remarkable drive and expertise facilitated my role in devising effective solutions.

 

The collaboration has been seamless, with communication through our shared Teams platform being direct and widely accepted by all involved parties. I must highlight the exceptional skill set of the Novatech team; their profound understanding of IT surpasses that of many others, making them exceptional partners. Their knack for fostering effective collaboration and driving project success makes working alongside them both enjoyable and fulfilling. I look forward to continuing our partnership."

Control and overview

Today, Novatech is equipped with a cutting-edge CRM that enables Petra’s team to tackle customer and employee issues faster than ever. “It even allows us to monitor how long it takes to solve issues,” she adds. “But the main benefit for us is the impact it has on efficiency, since all client- or account-related communication can now be handled via the CRM. Approval from account managers, for example, is often just a quick chat message away. And while the CRM is mainly an internal tool, our key customers have certainly noticed an improvement in terms of efficiency.” 

 

Klaas concurs: “In the past, we had to make do with an Excel file that was admittedly comprehensive. However, there was no way to identify specific sales opportunities. And that’s exactly what you need when you want to grow. Now, we have a lot more control and a better overview. In the near future, we hope to make the system available via smartphone and tablet as well.” 

“Throughout the entire project, the Cegeka team was constantly thinking along with us. They were curious about the way we work and quick to understand the unique sensitivities within the organization.”

Do you have a question about this customer story or are you wondering what Microsoft Dynamics 365 CRM Central can bring your company?

Let us know. We are happy to think along with you.

Care to share?

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