Cegeka and Certainly join forces to accelerate AI adoption for enterprises

This strategic partnership aims to help organizations quickly integrate conversational AI solutions that: 

1. Strengthen customer focus by better understanding customer needs and preferences.
2. Improve operational efficiency by automating repetitive tasks with our SaaS platform.
3. Enhance business agility through actionable insights. 

Increase focus on strategic priorities

In today's rapidly evolving business landscape, C-level executives face significant challenges. The digitalization wave, driven by AI, offers immense opportunities but also introduces significant disruptions. To remain competitive, business leaders must navigate these complexities while fostering innovation and managing risks. 

The Certainly by Cegeka platform is designed to understand human conversations and take actions when applicable, allowing businesses to focus more on strategic and tactical priorities. “Our platform empowers organizations to step away from the daily manual tasks and operational hassle, enabling them to dedicate their full attention to their customers,” explains Benny Schaeken, Director Smart Cities & Products at Cegeka. “This shift allows businesses to adapt swiftly to ever-evolving environments, enhancing their agility and responsiveness.” 

“On average, our platform can reduce the number of human-supported requests by up to 70%,” says Allan Sønderskov Darré, CEO of Certainly. “As a result, Certainly by Cegeka enables them to focus on core operations and build stronger customer relationships.” 

Certainly by Cegeka integrates across multiple channels, enabling seamless and efficient interactions between all stakeholders. “AI-driven insights from these interactions provide a clear understanding of customer needs, enabling continuous service improvement,” adds Darré.

Flexibility, security, and future-proof solutions

A standout feature of Certainly by Cegeka is its Large Language Model (LLM)-agnostic platform, offering unparalleled flexibility. Businesses can tailor the platform to their specific needs and integrate different LLM providers, ensuring maximum adaptability.  

“Our LLM-agnostic approach future-proofs AI applications, guaranteeing seamless operation with tomorrow’s vendors,” emphasizes Schaeken. “This provides customers with the ideal combination of quality, performance, and cost, addressing concerns about escalating AI expenses.”

Learn and act on business insights

Certainly by Cegeka goes beyond a traditional conversational platform. Its generative AI capabilities deliver contextually relevant responses that enhance customer engagement. The platform also analyzes conversations in real-time, providing insights that enable organizations to quickly adapt to changing customer needs, improving service and operational efficiency. 

“Our message to customers is clear,” concludes Schaeken. “We provide a secure, seamless AI-integration into your enterprise, working in harmony with your business applications and your data to drive success.”

Want to know more about Certainly by Cegeka? Register now for the webinar and get a live demo!