Our Privacy Statement

Legitimate Interest - You can contact us through our contact forms, mail, phone or other communication channels. We process your personal data in order to manage your contact request and provide you with the necessary information and assistance.

• What personal data do we process?
  Identification and contact data
• How did we obtain this data?
  Directly from you when you contact us
• What is the retention period?
  As long as necessary to process the contact request
• Which third parties may receive your data?
  ICT service providers

Legal Obligation - We will process your personal data to fulfill your data subject right request in accordance with the applicable Data Protection Legislation and this privacy statement (see below under “What are your rights and how can you exercise them?”). We will process your personal data if we need to defend ourselves in case of a legal proceeding to which you personal data is relevant and to comply with any court orders or other legal obligations.

Legitimate Interest - Cegeka processes your personal data to investigate and address complaints in a fair, timely and effective manner.

• What personal data do we process?

  Identification and contact data

  Any other specific personal data relevant to the complaint, data subject right request or legal action

• How did we obtain this data?
  Directly from you as a complainant, data subject or party involved in any other legal action
• What is the retention period?
  During the handling of the complaint, data subject right request or legal action and up to 10 years after our last interaction with you as a potential complainant or requester (as evidence for any potential legal actions). In case of a legal action related to a property right the retention period will be extended to 30 years
• Which third parties may receive your data?

  ICT service providers

  Public authorities

Legitimate Interest - For purposes of technical maintenance, optimization and security of our website, we may process your personal data. This allows us to diagnose and resolve technical problems, ensure the compatibility of our website with different devices and browsers, enhance your user experience and protect against cybersecurity threats.

• What personal data do we process?
  Identification and contact data
• How did we obtain this data?
  Directly from you as a website visitor or user
• What is the retention period?
  For technical maintenance, optimization and security as long as necessary and up to 1 year after your website visit
• Which third parties may receive your data?
  ICT service providers

Legitimate Interest - We may process your personal data for the purposes of managing our visitor flow, ensuring the security of our premises, employees and information, contacting you as our visitor, logging and monitoring visitor network behavior and Wi-Fi usage (guest network), and for auditing purposes.

• What personal data do we process?

  Identification and contact data

  Profession and position
  Audio and/or visual recordings (pictures, video, …)

• How did we obtain this data?
  Directly from you as a visitor of our premises or indirectly from a representative of your organization
• What is the retention period?

  Up to 1 year after the visit.

  For CCTV footage up to 1 month, unless it is used as evidence of a crime, damage or nuisance or to identify an offender, public disturbance, witness or victim.

• Which third parties may receive your data?
  ICT service providers

Consent - When we receive your consent, we may process your personal data for analysis purposes about the use of and interaction with our website. Additional information is available in our cookie statement.

Legitimate Interest - Cegeka may process personal data to analyze user behavior, identify areas for improvement, personalize your user experience and gain insights to our user demographics.

• What personal data do we process?

  Identification and contact data

  Usage data

• How did we obtain this data?
  Directly from you as a website visitor or user
• What is the retention period?

  Up to 2 years after collection of the data

  For analytical purposes for cookies in accordance with the retention periods defined in the cookie statement.

• Which third parties may receive your data?

  ICT service providers

Consent - If we take images or video recordings during the event or webinar that extend outside of atmospheric images and are focused on you as an individual, we will ask for your explicit consent to allow us to use them for future marketing purposes.

Performance of a contract - We process personal data for managing the registrations and invitations in order to enable participation to the events and webinars.

Legitimate Interest - We process personal data when we organize events and webinars for purposes of informing and connecting you with us as an organization

• What personal data do we process?

  Identification and contact data

  Audio and/or visual recordings (pictures, video, …)

• How did we obtain this data?

  Directly from you as a participant

• What is the retention period?

  Up to 2 years after the end of the event or webinar or after the last meaningful interaction with you

  As long as the content is published on our website(s) or social media or until your consent is withdrawn

• Which third parties may receive your data?

  ICT service providers

  Co-organizers

Legitimate Interest - At Cegeka, we process your personal data to determine your potential interest in our products and services in order to contact you and to maintain and personalize our interaction with you.

• What personal data do we process?

  Identification and contact data

  Profession and position

• How did we obtain this data?

  Directly from you as a lead or prospect or indirectly from external third party resources

• What is the retention period?

  Up to 2 years after the last meaningfull interaction with you

• Which third parties may receive your data?

  ICT service providers

Consent - On our website you can subscribe to our newsletter. We process your personal data in order to contact you about valuable information, updates, and insights from Cegeka.

• What personal data do we process?

  Identification and contact data

• How did we obtain this data?

  Directly from you as a subscriber

• What is the retention period?

  As long as consent is not withdrawn

• Which third parties may receive your data?

  ICT service providers

Legitimate Interest - We may process personal data about you when you request or download informational materials (ebooks, whitepapers, …) from us that we make publicly available. We do this for the purpose of providing relevant and informative content.

• What personal data do we process?

  Identification and contact data

• How did we obtain this data?

  Directly from you as a requester

• What is the retention period?

  As long as necessary to complete the request or download

• Which third parties may receive your data?

  ICT service providers

Legitimate Interest - Cegeka processes personal data to connect with potential and existing customers and other interested individuals, to share news and updates and to create a community around our brand for the purpose of promoting our products, services and content to a wider audience.

• What personal data do we process?

  Identification and contact data

• How did we obtain this data?

  Directly from you as a social media user

• What is the retention period?

  As long as we have a connection with you through the relevant social media platform

• Which third parties may receive your data?

  ICT service providers

Consent - We process your personal data to share positive customer experiences and create engaging website content to promote our products and services to potential customers.

• What personal data do we process?

  Identification and contact data

  Audio and/or visual recordings (pictures, video, …)

• How did we obtain this data?

  Directly from you as a a representative of a customer or writer of a blogpost

• What is the retention period?

  As long as the content is published on our website(s) or social media or until your consent is withdrawn

• Which third parties may receive your data?

  ICT service providers

Consent / Legitimate Interest - When you apply for a position at our company, we process personal data to assess your suitability for the position and to communicate with you during the recruitment process. We may process personal data to identify and contact promising candidates with the required skills and experience for open positions.

• What personal data do we process?

  Identification and contact data

  Personal characteristics

  Education and training

  Profession and position

  Leisure activities and interests

  Audio and/or visual recordings (pictures, …)

• How did we obtain this data?

  Directly from you as an applicant or indirectly by referral of an (ex-)employee of Cegeka or from a recruitment agency

  Indirectly from you through professional networking sites (e.g. LinkedIn, …)

• What is the retention period?

  Up to 3 months for non-responding candidates an up to 3 months after the end of the recruitment process for responding candidates if not recruited.

  If we have received your consent to retain your data for a longer period, we will do so for a period of 5 years.

• Which third parties may receive your data?

  ICT service providers

Performance of a contract - Cegeka processes personal data of customer employees or representatives to fulfill our contractual obligations, manage orders, billing or providing customer support.

Legitimate Interest - We process your personal data as a customer of ours in order to keep your customer account up to date, personalize our communications with you and offer you relevant products and services.

• What personal data do we process?

  Identification and contact data

  Financial data

• How did we obtain this data?

  Directly from you as an employee or representative of a customer

• What is the retention period?

  As long as we have an agreement with the customer and up to 10 years after our relationship with the customer ends (as evidence for any potential legal actions)

• Which third parties may receive your data?

  ICT service providers

Performance of a contract - Cegeka processes personal data of partner, supplier and vendor employees or representatives to fulfill its contractual obligations, manage service delivery, process payments or request partner, supplier or vendor support.

Legitimate Interest - We process your personal data as a partner, supplier or vendor of ours in order to manage our procurement process, evaluate partner, supplier or vendor performance and assess the potential risks in relation to partner, supplier or vendor products or services.

• What personal data do we process?

  Identification and contact data

  Financial data

• How did we obtain this data?

  Directly from you as an employee or representative of a supplier or vendor

• What is the retention period?

  As long as we have an agreement with the supplier or vendor and up to 10 years after our relationship with the supplier or vendor ends (as evidence for any potential legal actions)

• Which third parties may receive your data?

  ICT service providers

Performance of a Contract – Cegeka processes personal data to enable the core functionalities of the application and to ensure optimal performance.

Legitimate Interest - When you use our software applications, we might process personal data for purposes of analysis of usage patterns, improvement reason, development of new features and technical support.

• What personal data do we process?

  Identification and contact data

  Usage data

  Personal data provided by the specific user

• How did we obtain this data?

  Directly from you as a user

• What is the retention period?

  During the of our software applications and for a reasonable period after your account becomes inactive (depending on the application) 

• Which third parties may receive your data?

  ICT service providers