As far as IT is concerned, it seems that the industry is currently going through a sound barrier, with the roll-out of cloud-based document management and the development of comprehensive protection against cyberattacks at the same time. Blockchain technology is being introduced for passenger identification, and augmented reality and virtual reality are also being introduced at terminals and on planes.

In addition, new obligations are constantly being introduced, such as the regulation of drones and the demand for ecologically responsible energy management. All of these applications are grafted onto an already extensive and complex digital landscape. But they probably won’t come in with a bang. The industry is leading rather than lagging, and was one of the first to release chat bots on a massive scale in 2017.